LinkTel! Voice Processing System

Small Call Centre Management

No matter how large or small your operation, Panasonic offers PBX systems that make you look brilliant. Our intelligent call-management features help improve work efficiency, increase customer satisfaction, and polish your company image. Panasonic digital telephone systems provide Uniform Call

Distribution (UCD), which distributes calls to a group of extensions for your agents to answer. When all agents are busy, the system serves as a receptionist, playing a message to the caller. A supervisor can monitor the call status on the LCD of Digital Proprietary Telephone and check the real-time performance for the management decisions.

* Optional software (KX-A296/KX-A297) lets you integrate your telephone system with a PC, giving you advanced call centre functions and even greater productivity. Calls can be automatically delivered to the extension that has been idle the longest, distributing the workload equally among agents. Supervisors can instantly access and analyse the status of all agents and control the agent log in/out from the console, and change the call treatment table at any time according to the call traffic status.

* Computer Telephony Integration (CTI) paves the way to enormous improvements in efficiency by allowing telephone systems to connect with computer systems. The potential for CTI applications is large already and growing fast. For example, when your staff member is talking on the phone with a customer, the computer can automatically retrieve and display data on the caller, the account status and history, purchasing patterns, and other useful information. CTI is a valuable tool that can help your company improve sales and provide better customer service. KX-TD1232 Queuing Supervisor Very Busy Agents Agent Control Agent Log-in

Messaging Solutions

Panasonic’s messaging solutions give you multilingual capabilities and efficient call handling, ultilingual so you can give customers the service and support they deserve. You also benefit from a system that takes messages automatically and k es keeps you in touch 24 hour a day. And, of course, you’ll love the cost savings. Panasonic’s messaging solutions mean more con s convenience for you and more satisfaction for your customers.

Automated Attendant Service

You can customise the Voice Mail System to the specific needs of your callers. This lets you serve callers 24 hours a day in the language of their choice. You can record messages telling callers your e-mail address, inviting them to send a fax, or directing them to a colleague for additional nformation.

Voice Mail Service

When callers reach your mailbox, they can hear a personal greeting that you recorded ( in any language you want) and then leave a message. You can also set the system to automatically forward messages to a backup mailbox, if desired.

Interview Service

The Panasonic Voice Mail System can provide a kind of “interview service”. You can record up to 10 questions and set the system up so that when someone calls, he or she is sent to the question-and-answer mailbox. The system will ask the questions and then record the caller’s answers. This is ideal for such uses as taking mail orders, screening job applicants, or conducting surveys.

Exclusive Panasonic Functions

Live Call Screening (LCS)

When the LCS mode is activated, you can monitor incoming messages and decide whether or not to take the call. This handy feature is similar to having a telephone answering machine right at your desk.

Two-Way Recording

This feature allows an extension user to record a conversation in a mailbox by simply pressing the Two-Way Record function key. A variation of this feature is Two-Way Transfer, which permits the extension user to record a conversation in another Subscriber’s mailbox; this is ideal for firms that want their receptionists to personally record messages from callers.

Professional Billing or Hospitality

For companies in the hospitality field, Panasonic PBX systems are a great tool for improving productivity and customer service. These systems provide a built-in hotel function with features such as check in/out, wake up call, and more. They can also be integrated with an external charge box and message-waiting lamps on room telephones.

Use of a Property Management System (PMS) interface (KX-A291/KX-A292/KX-A293) allows the KX-TD500 to link with computer-based hotel management software, for efficient operation with most of the world's hotel software. This provides several features that boost efficiency and let you

provide better customer service, including:

- Check in/out

- Wake up call set/cancel/confirmation/alarm

- Message waiting lamp on/off

- Room status information

- Call accounting

- Set / Clear extension name

Networking Solutions

Any type of business can benefit from a reliable, low-cost, easy-to-use inter-office networking system. Features such as E&M leased lines and voice-over IP can help you cut costs dramatically while enjoying easy access within a private interoffice network. For example, network numbering lets you assign telephone numbers to each extension at a branch or head office, saving time and money.

The KX-TDA Hybrid IP PBX system supports QSIG protocol, allowing you to interconnect multiple PBX locations to build a large, effectively seamless virtual telephone system, as well as giving you access to more advanced communication functions.

Wireless Solutions

Wireless compatible, Panasonic Business Telephone System gives you greater efficiency and mobility with communication powers that go way beyond the office. In operations such as factories and warehouses, it lets your staff stay on top of merchandise while moving about the shop floor. At car dealerships and other businesses with widespread locations, it lets you respond to customers more quickly. This new digital system lets you provide prompt customer service and make the most of every business opportunity.